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February 2025

As Boomers age, marketers' interest in their tech adoption will grow

Tech adoption for older adults is growing... The surveyed ubiquity of technology has led to a belief that it is everywhere it needs to be, with media assumptions about the benefit of smartphones and online tools, ownership of devices, or access to broadband speeds. The majority of older adults now own smartphones and smart TVs. Why? To access digital services (see Figure 6). And, of course, to connect with families. But it is past time to make smartphone user interfaces more usable (accessible even) and make sure that if it’s the only phone an older adult owns, it supports sharing tools like FaceTime, text chatting, or YouTube. 

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